FAQ
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Do you offer free shipping?
Yes! We offer free standard shipping on all U.S. orders over $300.
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How do I place an order on ChirpSticks.com?
Simply browse our collection, choose your hockey stick or gear, select the size or variant if applicable, and click "Add to Cart." When you're ready, head to checkout and follow the prompts to complete your purchase.
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How will I know if my order went through?
After you place an order, you’ll receive a confirmation email with your order number and details. If you don't see it, check your spam or promotions folder.
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Can I modify or cancel my order after placing it?
Orders are processed quickly to ensure fast shipping. If you need to change or cancel your order, please email support@chirpsticks.com as soon as possible. We cannot guarantee changes once the order is in progress.
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When will my order ship?
Orders usually ship within 1–2 business days. You’ll get a shipping confirmation email with tracking info once it’s on the way.
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What if my package doesn’t arrive or is delayed?
Shipping carriers may experience delays beyond our control. If your order hasn’t arrived within the estimated timeframe, contact us at support@chirpsticks.com and we’ll help you investigate.
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How can I track my order?
Once your order ships, we’ll email you a tracking number. Use it to monitor your delivery on the carrier’s website.